How Will ChatGPT Impact Talent Acquisition?
The pace at which technology seems to be evolving in today’s hyper-connected, digital marketplace is rather mind-boggling at times. From the explosive impact of artificial intelligence (AI) on the talent acquisition and recruiting industry, to the latest tech phenomenon – ChatGPT, it sometimes feels like the business landscape is shifting under our feet in real time.
To stay ahead of the curve (and the competition) requires an agile mindset and willingness to embrace and leverage these new and emerging technologies to improve talent acquisition and recruiting outcomes. So, where does ChatGPT fit into the talent acquisition and recruiting ecosystem? Before we explore the answer to that question, let’s start with the basics.
Created by OpenAI, an artificial intelligence research laboratory, ChatGPT is an advanced conversational AI platform that leverages natural language processing (NLP) to simulate human-like conversations. The model was trained on a vast amount of data, allowing it to understand complex language and generate responses that are almost indistinguishable from those of a human being.
ChatGPT is widely considered to be one of the most impressive AI models to date because of its ability to conduct coherent and contextually accurate conversations with humans. The technology has opened up new opportunities for businesses and industries alike to leverage the power of conversational AI. Similar to the AI in the Arya sourcing platform, ChatGPT also has the ability to learn over time, driving more accurate responses, and ultimately – better data. However, like all new technology, there are always some myths to dispel.
3 Myths about ChatGPT
Myth 1: ChatGPT is just a fancy chatbot
One of the biggest misconceptions about ChatGPT is that it is just a chatbot. While it does use natural language processing (NLP) and machine learning to understand and respond to user queries, it’s much more sophisticated than a traditional chatbot. It can not only generate human-like responses, it can also continue a conversation over multiple turns.
Myth 2: ChatGPT can only be used for customer service
Another common myth is that ChatGPT can only be used for customer service. While it’s true that the tool is particularly well-suited for handling customer queries and complaints, it can be used for a wide range of applications. For example, ChatGPT can be used for internal employee communications, managing social media accounts, sending emails, scheduling appointments and other repetitive tasks.
Myth 3: ChatGPT will replace human recruiters
While ChatGPT can certainly help automate some aspects of the recruiting process, it cannot replace the expertise and intuition of human recruiters. In fact, the most effective use of ChatGPT is as a tool to help augment and support human recruiters.
In the same way that Arya’s AI-powered talent intelligence delivers critical insights to recruiters, HR teams, and staffing agencies that help them discover the most compatible candidates, the power is still in the recruiter’s hands to determine, refine and input the correct parameters based on their specific goals.
An Efficiency-Driving Tool in the Right Hands
The real power of artificial intelligence in any application, lies in the intelligent human utilizing it. Meaning – any technology tool is only as effective as the user is at, well, using it. In addition, the overall effectiveness of AI is also determined by the data it was trained on. In the case of ChatGPT, despite its impressive ability to provide virtually instant responses to queries and massive amounts of data, there is still a need to validate the data and often refine the output. To put it even more plainly, to get the best output, you must provide the best input. After all, machine learning and AI are doing just that – learning. From the data provided or that it has access to. The better and more accurate the data going in, the better result coming out.
It’s important to note that an AI tool such as ChatGPT by itself may have more limited use cases if it is the only tool in place. Particularly in recruiting and talent acquisition where personal data, privacy and compliance are especially critical. There is also no definitive way at the moment to ensure diversity, equity and inclusion practices are incorporated into ChatGPT. It remains up to the user to monitor important elements such as these to avoid potential pitfalls.
Yet, there is no denying that ChatGPT has the capacity to streamline a variety of recruiting and talent acquisition processes. The key is to understand its use as a supplemental tool underpinning your primary tech resource.
What Recruiting Processes Can ChatGPT Streamline?
While ChatGPT has the capacity to assist with recruiting processes such as:
- Writing impactful job descriptions
- Creating lists of inclusive terms
- Producing email messaging
- Updating website page copy
- Writing interview questions
- Developing narratives around data
- Interactive chatbots to guide candidates
- Speed up onboarding
- Deliver company information
- Develop Gamified pre-employment assessments
Streamlining any or all of the above can allow recruiters to focus on more important, high-level tasks ultimately driving increased efficiency and better recruiting outcomes. And just like the AI in Arya, the capacity to continue learning and improving based on more data input, can eventually enable the automation of even more tasks.
Where it Fits into Your Strategy
However, the best way securely and efficiently leverage ChatGPT in your recruiting strategy is to implement it as a tool which works in conjunction with an intuitive sourcing platform like Arya. Why? Because Arya already puts the power of AI into your hands – but therein lies the difference. The AI in Arya is tailored for the specific purpose of empowering recruiters and HR teams to source the most compatible candidates quickly, and efficiently. Developed for that purpose, Arya can simultaneously source, score, and rank candidates for 90% of jobs in less than 5 minutes.
The point is, that ChatGPT’s AI was not specifically structured to meet the needs of any specific industry, whereas Arya is designed with the industry-specific purpose of helping recruiters and hiring teams quickly source talent using 7 multidimensional data points and more than 300+ attributes to discover the candidates most likely to succeed in every open role, while reducing sourcing time by 50%.
But that doesn’t mean that adding an innovative tool like ChatGPT into Arya’s capabilities won’t drive even better recruiting outcomes. Because even with the best AI-powered tech out there, continuing to innovate is the only option if you want to gain an edge over the competition. Stay in touch for more details about the next step in Arya’s journey to becoming a single platform solution for all your sourcing needs as we integrate ChatGPT into our suite of services!